Create a chatbot for your website3/2/2024 ![]() Based on information from previous conversations, chatbots learn to understand and answer customer questions. To develop an AI chatbot, you need to feed the chatbot with a huge amount of data. They don’t have a predetermined script, so they generate their own answers. Unlike rule-based chatbots, AI bots use machine learning and natural language processing to understand a user’s message before formulating a response. You can build a chatbot with very simple or complicated rules: everything depends on your particular use case. Depending on what option the user selects, the bot will provide a further set of options to choose from. When a user presses a button, the bot sends a predetermined reply according to a scenario. Generally, such chatbots offer reply options in the form of buttons. Rule-based chatbots use the decision tree approach: they map out the possible conversation paths in the form of a flowchart where all the bot’s answers are already predefined. This type of bot is the most popular among businesses. Rule-based bots interact with a user and answer their questions according to a predefined set of rules. There are two main types of bots available today: For example, a chatbot can appear after a user lands on a certain page or spends a certain amount of time browsing your website. Usually, the bot pops up after a visitor performs a certain action. Typically, a chatbot can be found on a business’s website. These interactions can be carried out through a text or voice conversation: the bot receives a message from you and instantly provides you with a reply. ![]() A chatbot is a computer program designed to simulate real conversations and interact with humans.
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